POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant supervision in accordance with established company standards.
ESSENTIAL DUTIES AND TASKS:
Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority
Ensures prompt, friendly service according to company guidelines
Ensures the immediate response and correction of all verbal guest complaints
Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
Assists in maintaining adequate inventory levels
Ensures product preparation and presentation uncompromisingly meeting company standards
Maintains and enforces effective safety and security programs according to company policy and government standards
Promotes and supervises restaurant organization, cleanliness and sanitation
Assists in executing all incentive contests and educates associates on promotions and new menu offerings
Assists in managing Team Leads and Team Member performance (front and back of house) during a shift
Assists in maintaining Team Member and administrative functions as related to a supervisory shift role
Responsible for all opening and closing procedures of the restaurant during assigned shifts
Assists in managing standards and commitment to quality during a shift
Assists in managing daily and weekly reports applicable to a shift
Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals
Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
Development of Team Leads, and Team Members for growth within the company during a shift
Performs other related duties as required and assigned
EQUIPMENT/ COMPUTER SKILLS:
Computers
Phones
Scanners
Photocopiers
filing cabinets
fax machines
Microsoft Suite
Applebee’s systems and software
LIMITED SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members
MINIMUM QUALIFICATIONS:
High School Degree or equivalent education and/or experience;
One to Two (1-2) years of guest service experience;
One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting
Positive attitude and the ability to handle highly difficult guest interactions;
21+ years old
ServSafe Alcohol and Food Certification a plus
Reading, writing, basic math and verbal communication skills in English is required
Bi-lingual experience a plus
Ability to pass company background check
Reliable transportation and government issued driver’s license required
Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
KEY COMPENTENCIES:
Passion for hospitality
Highly trustworthy
Organized
Detail oriented
Demonstrates care and concern
Developer of others
Goal orientated
PHYSICAL DEMANDS:
Mobility required during the entire shift
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
Must be able to speak clearly and listen attentively to guests and other employees
Travel: Estimated amount of travel is negligible
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Brand: Applebee's
Address: 9601 West Broad Street Glen Allen, VA - 23060
Property Description: 8294 - West Broad, VA
Property Number: 82094
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