Whatsapp
Posted : Saturday, August 17, 2024 08:47 PM
Play Video
Title: Customer Account Manager
State Role Title: Information Technology Specialist IV
Hiring Range: Up to $125,000
Pay Band: 7
Agency: VA Information Tech Agency
Location: Richmond, Virginia
Agency Website: vita.
virginia.
gov Recruitment Type: General Public - G Job Duties The Virginia Information Technologies Agency (VITA) appreciates the opportunity to serve the Commonwealth’s more than 60 executive branch state agencies and 55,000 state employees, equipping and empowering agency colleagues to serve Virginia’s 8.
6 million residents and many more visitors.
We are currently seeking a customer centric Customer Account Manager.
The Customer Account Manager (CAM) is responsible for the maintenance of agency executive level relationships and works closely with the agencies to converge agency IT functions with their business needs and long-term goals.
The Customer Account Manager works with Commonwealth Executive Branch agencies, Higher Education institutions, and localities to understand their mission, business, strategic plans, future IT requirements, and how each integrates into the Commonwealth IT Strategic Plan.
Minimum Qualifications Comprehensive business, technical, and relationship management skills.
Knowledge and understanding of information technology infrastructure, applications, software and end user products and services.
Skilled in building effective professional relationships across a broad spectrum of roles to include customers, stakeholders, technical teams, and service providers; delivering effective oral and written communications and ability to present technical information to non-technical professionals.
Demonstrated ability to manage and prioritize multiple simultaneous activities with competing priorities.
Demonstrated ability to lead, influence, direct, and manage resources and activities in order to align multi-faceted teams to common goals and objectives to meet customer requirements and commitments.
Knowledge of Secretariat and Agency missions and business strategies will become an expectation as you grow in this role.
Strategic thinking ability to assist with finalizing road maps for agencies that align with and clearly outline long-term thinking, imagination, innovation, and idea generation, while being aligned with business needs.
Ability to focus, apply assertiveness, and diplomacy.
Agency advocacy for quality service fulfillment and continual improvement of the Customer experience.
Highly developed communication skills, ability, and comfort with working at executive levels.
Additional Considerations Knowledge of VITA products and services and willingness to collaborate as needed with the Business Platform Solutions Services team as necessary as new Services are rolled out.
Knowledge and awareness of the Multisourcing Service Integrator (MSI) model and its functionality; Comprehensive knowledge of strategic planning activities for purposes of assisting agencies on a biennium basis with the formalization of their code-mandated IT Strategic Plan; Knowledge of VITA’s related policies and procedures for acquisition, operation and maintenance of Commonwealth of Virginia information technology services, all while ensuring collaboration with all of the necessary internal stakeholders; Knowledge of VITA and Commonwealth Policies and Procedures.
Knowledge of project management best practices and methodologies is desirable/ Functional experience dealing with business Customers.
Experience facilitating development and implementation of business initiatives/projects based on agency’s missions, goals and management objectives and key results.
Business Relationship Management certification (BRMP and CBRM) is desirable.
Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
Please refer to “Your Application” in your account to check the status of your application for this position.
This position is eligible for one (1) day telework.
Applicants must consent to a fingerprint background check.
State applications and/or resumes will only be accepted as submitted online by 11:55 p.
m.
on the closing date through the state applicant tracking system.
We will not accept applications, resumes, cover letters, etc.
in any other format.
Please refer to “Your Application” in your PageUp account to check the status of your application for this position.
The decision to interview an applicant is based on the information provided in the application and/or resume.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.
VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010).
If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process.
AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
About the VITA Culture When you join the Virginia IT Agency (VITA), you are joining an agency with a mission to hire the very best.
We are a workplace that highly values the contributions of a diverse group of people.
We are seeking bright, energetic and talented people to be members of our team.
In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills.
Join us as we solve challenges that directly impact the citizens of the Commonwealth.
To learn more about VITA’s culture, please visit VITA's careers page.
Contact Information Name: VITA Human Resources Email: VITAhr@vita.
virginia.
gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer
virginia.
gov Recruitment Type: General Public - G Job Duties The Virginia Information Technologies Agency (VITA) appreciates the opportunity to serve the Commonwealth’s more than 60 executive branch state agencies and 55,000 state employees, equipping and empowering agency colleagues to serve Virginia’s 8.
6 million residents and many more visitors.
We are currently seeking a customer centric Customer Account Manager.
The Customer Account Manager (CAM) is responsible for the maintenance of agency executive level relationships and works closely with the agencies to converge agency IT functions with their business needs and long-term goals.
The Customer Account Manager works with Commonwealth Executive Branch agencies, Higher Education institutions, and localities to understand their mission, business, strategic plans, future IT requirements, and how each integrates into the Commonwealth IT Strategic Plan.
Minimum Qualifications Comprehensive business, technical, and relationship management skills.
Knowledge and understanding of information technology infrastructure, applications, software and end user products and services.
Skilled in building effective professional relationships across a broad spectrum of roles to include customers, stakeholders, technical teams, and service providers; delivering effective oral and written communications and ability to present technical information to non-technical professionals.
Demonstrated ability to manage and prioritize multiple simultaneous activities with competing priorities.
Demonstrated ability to lead, influence, direct, and manage resources and activities in order to align multi-faceted teams to common goals and objectives to meet customer requirements and commitments.
Knowledge of Secretariat and Agency missions and business strategies will become an expectation as you grow in this role.
Strategic thinking ability to assist with finalizing road maps for agencies that align with and clearly outline long-term thinking, imagination, innovation, and idea generation, while being aligned with business needs.
Ability to focus, apply assertiveness, and diplomacy.
Agency advocacy for quality service fulfillment and continual improvement of the Customer experience.
Highly developed communication skills, ability, and comfort with working at executive levels.
Additional Considerations Knowledge of VITA products and services and willingness to collaborate as needed with the Business Platform Solutions Services team as necessary as new Services are rolled out.
Knowledge and awareness of the Multisourcing Service Integrator (MSI) model and its functionality; Comprehensive knowledge of strategic planning activities for purposes of assisting agencies on a biennium basis with the formalization of their code-mandated IT Strategic Plan; Knowledge of VITA’s related policies and procedures for acquisition, operation and maintenance of Commonwealth of Virginia information technology services, all while ensuring collaboration with all of the necessary internal stakeholders; Knowledge of VITA and Commonwealth Policies and Procedures.
Knowledge of project management best practices and methodologies is desirable/ Functional experience dealing with business Customers.
Experience facilitating development and implementation of business initiatives/projects based on agency’s missions, goals and management objectives and key results.
Business Relationship Management certification (BRMP and CBRM) is desirable.
Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
Please refer to “Your Application” in your account to check the status of your application for this position.
This position is eligible for one (1) day telework.
Applicants must consent to a fingerprint background check.
State applications and/or resumes will only be accepted as submitted online by 11:55 p.
m.
on the closing date through the state applicant tracking system.
We will not accept applications, resumes, cover letters, etc.
in any other format.
Please refer to “Your Application” in your PageUp account to check the status of your application for this position.
The decision to interview an applicant is based on the information provided in the application and/or resume.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.
VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010).
If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process.
AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.
About the VITA Culture When you join the Virginia IT Agency (VITA), you are joining an agency with a mission to hire the very best.
We are a workplace that highly values the contributions of a diverse group of people.
We are seeking bright, energetic and talented people to be members of our team.
In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills.
Join us as we solve challenges that directly impact the citizens of the Commonwealth.
To learn more about VITA’s culture, please visit VITA's careers page.
Contact Information Name: VITA Human Resources Email: VITAhr@vita.
virginia.
gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer
• Phone : (800) 552-5019
• Location : Richmond, VA
• Post ID: 9005979468
